Plain-English version first: we collect what we need to dispatch a locksmith to you and invoice the job, we don't sell it, and you can ask us what we hold about you at any time.
This policy covers fastlocksmith.ca, operated by Fast Locksmith Ltd. (head office: Surrey, BC, Canada), and applies alongside the policies on our city websites. We handle personal information in accordance with BC's Personal Information Protection Act (PIPA) and Canada's PIPEDA.
To dispatch and complete your job, quote and invoice it, keep the service history that warranty and repeat work depend on, meet legal record-keeping duties under the Security Services Act, and respond to enquiries. We send no marketing email unless you explicitly opt in, and opting out is one click or one reply.
Job details go to the technician and city team doing the work. Service providers (payment processing, booking software, hosting) see what they need to run their function under contract. We disclose information to authorities only when legally required. We do not sell or rent personal information. Ever.
Job and invoice records are kept as long as licensing and tax law require, then deleted. Access is limited to staff who need it, protected by access controls and encryption in transit.
You can ask what we hold about you, ask us to correct it, or ask us to delete what the law doesn't require us to keep. Email [email protected] or call 778.907.9808 — we respond within 30 days. Complaints can also go to the Office of the Information and Privacy Commissioner for BC.
If this policy changes materially, the effective date above changes with it and the new version is posted here.
Pick-, drill- and bump-resistant cylinders with keys that can’t be copied at the hardware store. Cut, pinned and registered in-shop.
Residential Security Container (RSC) burglary classification: a key-locked security container designed to provide entry…
Car keys are priced by vehicle. Pick what you need and we’ll collect your make, model & year to text you an exact quote.